Terms and Conditions

Direct Logistics Group — A DBA of Direct Inc Group, Effective: January 1, 2026 | Miami-Dade County, Florida | https://directlogistics.group

Welcome to Direct Logistics Group!

These Terms of Service govern both (a) your use of the Direct Logistics Group website located at https://directlogistics.group and (b) all brokerage service transactions between you and Direct Logistics Group. By accessing this website or submitting a booking request, you agree to be bound by these Terms in full. Do not use this website or our services if you do not agree.

Here's the full merged Terms of Service as plain text:

DIRECT LOGISTICS GROUP Terms of Service

Direct Logistics Group — A DBA of Direct Inc Group, Effective: January 1, 2026 | Miami-Dade County, Florida | https://directlogistics.group

Welcome to Direct Logistics Group. These Terms of Service govern both (a) your use of the website located at https://directlogistics.group and (b) all brokerage service transactions between you and Direct Logistics Group. By accessing this website or submitting a booking request, you agree to be bound by these Terms in full. Do not use this website or our services if you do not agree.

PART I — WEBSITE USE

1. Agreement to Terms

By accessing https://directlogistics.group, you confirm that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you are prohibited from using this website. These Terms apply to all visitors, users, and anyone who accesses or uses the website.

2. Cookies

This website uses cookies to personalize your online experience. By accessing Direct Logistics Group (DLG), you agree to the use of required cookies. A cookie is a text file placed on your device by a web page server. Cookies cannot run programs or deliver viruses to your computer and are uniquely assigned to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes. You may accept or decline optional cookies. Required cookies necessary for website operation do not require your consent. By accepting required cookies, you also accept third-party cookies that may be used via third-party services integrated into our website.

3. Intellectual Property

Unless otherwise stated, Direct Logistics Group and/or its licensors own all intellectual property rights for material published on this website. All rights are reserved. You may access content for personal use only, subject to the restrictions in these Terms.

You must not:

• Copy or republish material from this website

• Sell, rent, or sub-license material from this website

• Reproduce, duplicate, or copy material from this website

• Redistribute content from this website

No use of Direct Logistics Group's logo or brand assets is permitted for linking or any other purpose without a written trademark license agreement.

4. User Comments

Certain areas of this website may allow users to post opinions or information. Direct Logistics Group does not filter, edit, publish, or review comments prior to their appearance. Comments reflect the views of the individual poster and do not reflect the views of Direct Logistics Group, its agents, or affiliates. To the extent permitted by applicable law, DLG is not liable for comments or any damages arising from their use or appearance on this website.

DLG reserves the right to monitor and remove any comments deemed inappropriate, offensive, or in breach of these Terms. By posting a comment, you warrant that you are entitled to do so, that the comment does not infringe any third-party rights, does not contain unlawful or defamatory content, and will not be used to solicit or promote commercial or unlawful activity. You grant DLG a non-exclusive license to use, reproduce, and edit your comments in any form or media.

5. Hyperlinking to Our Content

The following organizations may link to our website without prior written approval: government agencies, search engines, news organizations, and online directory distributors linking in the same manner as other listed businesses. Links must not be deceptive, must not falsely imply sponsorship or endorsement, and must fit within the context of the linking party's site.

Other organizations — including consumer information sources, trade associations, accounting and consulting firms, and educational institutions — may request approval by contacting us with their organization name, contact information, linking URLs, and intended destination pages. We will respond within 2–3 weeks. Approval is granted at DLG's sole discretion.

DLG reserves the right to request removal of any link at any time. Upon such request, you agree to remove all links immediately.

6. Content Liability

DLG shall not be held responsible for any content that appears on external websites linking to or from this site. No link to or from this website should be interpreted as libelous, obscene, criminal, or as infringing or advocating infringement of any third-party rights. You agree to defend DLG against all claims arising from content on your website.

DLG does not warrant that information on this website is accurate, complete, or current, and does not guarantee that the website will remain available or that its content will be kept up to date.

7. Disclaimer

To the maximum extent permitted by applicable law, DLG excludes all representations, warranties, and conditions relating to this website and its use. Nothing in this disclaimer limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law. As long as this website and its information are provided free of charge, DLG will not be liable for any loss or damage of any nature arising from its use.

PART II — BROKERAGE SERVICES

8. Definitions

Broker / DLG: Direct Logistics Group, a DBA of Direct Inc Group, acting as a federally licensed auto transport broker under FMCSA authority.

Customer / Shipper: The individual or entity requesting vehicle transport services through DLG.

Carrier: A licensed and bonded third-party motor carrier assigned by DLG to physically transport the vehicle.

Vehicle: The motor vehicle(s) submitted by the Customer for transport under a confirmed order.

Brokerage Fee: The fee charged by DLG for arranging transport, separate from any carrier rate or COD amount.

Bill of Lading: The transport document executed between Customer and Carrier at pickup and delivery, recording vehicle condition and physical transport terms.

9. Nature of Services

Direct Logistics Group is a federally licensed auto transport brokerage operating under FMCSA Broker Authority MC-1085726. Direct Logistics Group is an auto transport brokerage. DLG arranges the transport of motor vehicles — including cars, trucks, SUVs, motorcycles, and specialty vehicles — between locations within the continental United States (CONUS). DLG does not physically transport vehicles and is not a motor carrier.

DLG's services include order intake, carrier sourcing and assignment, transport documentation, and customer coordination. Physical transport is performed solely by the assigned licensed carrier under a separate Bill of Lading. DLG is not a party to the physical transport contract between the Customer and Carrier. DLG does not offer international shipping, freight, parcel, or LTL services.

10. Booking & Payment

All orders are initiated through DLG's online intake form. Submission constitutes an offer to purchase brokerage services, subject to DLG confirmation. Orders are confirmed only upon execution of a Transport Agreement and receipt of the required brokerage deposit or full payment. All payments are processed in U.S. dollars via Stripe.

Carrier Payment Note: Depending on your order terms, the carrier's transport rate may be collected separately at delivery via cash or certified funds (COD), as specified in your Transport Agreement. DLG's brokerage fee and the carrier's COD amount are distinct charges. DLG does not collect or remit the carrier's COD payment.

Quoted rates are estimates based on current market conditions and are subject to change until a Transport Agreement is executed. DLG may adjust pricing if pickup or delivery locations, vehicle specifications, or service requirements differ materially from what was disclosed at booking.

11. Cancellation & Refund Policy

All cancellations must be submitted in writing to DLG via email. Refund eligibility is determined by fulfillment stage at time of cancellation:

Before Carrier Assignment: Full refund of brokerage deposit, less a $50 administrative processing fee. Refund issued within 5–10 business days to the original payment method.

After Assignment, Before Pickup: 50% of the brokerage fee is forfeited to cover carrier coordination costs. The remaining balance is refunded within 5–10 business days.

After Pickup: No refund. Once the vehicle has been loaded and dispatched, the brokerage fee is fully earned and non-refundable. Any carrier cancellation or re-delivery costs are the Customer's sole responsibility.

Disputes related to carrier performance — including damage, delay, or delivery issues — are governed by the Bill of Lading and the carrier's liability terms, not DLG's refund policy.

12. Prohibited Items

The following are strictly prohibited from being transported in or on any vehicle booked through DLG. This list is non-exhaustive. Customers are solely responsible for ensuring their vehicle is free of prohibited items prior to pickup:

• Firearms, ammunition, or weapons

• Controlled substances or illegal drugs

• Hazardous materials including flammables, explosives, and corrosives

• Live animals or insects

• Perishable goods or food items

• Personal belongings exceeding carrier weight limits (typically 100 lbs)

• Cash, negotiable instruments, or valuables

• Illegal or stolen property

• Prescription medications without valid documentation

• Any items prohibited under federal, state, or local law

Discovery of prohibited items at any stage will result in immediate order cancellation with no refund. DLG and/or the carrier reserve the right to report suspected illegal items to law enforcement. The Customer assumes full legal and financial liability for any prohibited items found in or on their vehicle.

13. Vehicle Preparation

Customers are responsible for ensuring their vehicle is properly prepared for transport. The vehicle must be in operable condition unless inoperable transport has been specifically arranged and confirmed in writing. Inoperable vehicles must be disclosed at booking; failure to disclose may result in additional carrier fees or cancellation.

Personal belongings left in the vehicle must not exceed the carrier's weight allowance (typically 100 lbs) and must be stored in the trunk or cargo area only. DLG and the carrier are not responsible for personal items. The gas tank should be no more than one-quarter (1/4) full at pickup. Alarms must be disabled or deactivation codes provided to the carrier. A set of keys must be provided to the carrier at pickup. Pre-existing damage must be documented on the Bill of Lading at pickup.

14. Carrier Liability

All assigned carriers are independently licensed and bonded motor carriers regulated under FMCSA authority and maintain cargo insurance as required by federal law. DLG verifies active authority and insurance prior to carrier assignment.

Carrier liability for vehicle damage is governed exclusively by the Bill of Lading and the carrier's insurance policy. DLG is not a party to the Bill of Lading and assumes no liability for vehicle damage, loss, or delay caused by the carrier. Damage claims must be noted on the Bill of Lading at delivery and submitted directly to the carrier and their insurer. DLG will provide reasonable assistance connecting Customers with carrier claims contacts but has no authority to adjudicate claims or guarantee outcomes.

15. DLG Limitation of Liability

DLG's liability to the Customer is strictly limited to the brokerage fee paid for the specific order giving rise to the claim. DLG shall not be liable for any indirect, incidental, consequential, or punitive damages, including vehicle damage, diminution in value, rental costs, storage fees, or loss of use.

DLG does not guarantee pickup or delivery dates. Estimated transit times are provided as a convenience only and are subject to carrier availability, weather, road conditions, and other factors outside DLG's control. The Customer's sole recourse for carrier performance issues is against the carrier directly.

16. TOS Enforcement & Monitoring

All Customers are required to digitally acknowledge and accept these Terms of Service and the prohibited items declaration at time of booking via DLG's online intake form. This acknowledgment is recorded and retained as part of the Customer's order record.

Carriers are instructed to conduct a pre-pickup inspection prior to loading. Vehicles found to contain prohibited items, undisclosed damage, or other TOS violations will be refused and the order cancelled without refund. DLG reserves the right to cancel any order upon discovery of TOS violations, fraudulent information, or illegal activity, without liability to the Customer. All order records, agreements, and communications are retained in DLG's secure order management system for compliance and dispute resolution purposes.

17. Customer Representations

By booking with DLG, the Customer represents and warrants that: (a) all information provided at booking is accurate and complete; (b) the Customer is the legal owner of the vehicle or is authorized by the owner to arrange transport; (c) the vehicle is free of all prohibited items as defined in Section 12; and (d) the Customer is not subject to any OFAC sanctions list or otherwise prohibited from entering into this Agreement under applicable law.

Providing false or misleading information, submitting fraudulent payment, or engaging in conduct that constitutes a violation of applicable law will result in immediate order cancellation, forfeiture of all fees paid, and may be reported to appropriate authorities.

18. Privacy & Data Use

DLG collects Customer information — including name, contact details, vehicle information, and payment data — solely to fulfill transport orders and maintain business records. Customer data is stored securely in DLG's CRM and order management systems. DLG does not sell Customer data to third parties. Customer information may be shared with assigned carriers and service providers only to the extent necessary to fulfill the transport order. DLG complies with applicable federal and Florida state privacy laws.

19. Dispute Resolution

In the event of a dispute arising from or related to these Terms or any brokerage transaction, the parties agree to first attempt resolution through good-faith written communication to DLG at the contact information in Section 22. If informal resolution is unsuccessful, disputes shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or equitable relief in a court of competent jurisdiction. The Customer waives the right to participate in any class action proceeding against DLG.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal law, without regard to conflict of law principles. To the extent any dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

21. Modifications to Terms

DLG reserves the right to update or modify these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of this website or DLG's services following any modification constitutes acceptance of the revised Terms. Customers with active orders at the time of modification will be subject to the Terms in effect at the time of their booking.

22. Contact

Direct Logistics Group — A DBA of Direct Inc Group, Miami-Dade County, Florida Website: https://directlogistics.group Email: info@directlogistics.group

MC Number: MC-1085726 FMCSA Authority Type: Property Broker

For order disputes, cancellation requests, link removal requests, or compliance inquiries, contact us in writing at the email above. Include your order number in all service-related correspondence.

These Terms constitute the entire agreement between you and Direct Logistics Group regarding use of this website and all brokerage services. © 2026 Direct Logistics Group — A DBA of Direct Inc Group. All Rights Reserved.